Privacy Policy
Last updated: September 2026
Metcalfe Commercial is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the website at www.metcalfecommercial.co.uk.
Metcalfe Commercial is a trading name of Rolla Metcalfe Limited, company registration number 11228151. Our registered contact address is Lockwood Farm, 93 Linfit Lane, Kirkburton, Huddersfield, HD8 0UA.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Rolla Metcalfe Limited is the data controller responsible for personal information collected through this website and in connection with our business activities.
Information we collect
We may collect personal information that you provide to us when you contact us by telephone, email or through our website. This may include your name, business name, postal address, email address, telephone number and details relating to your property requirements or enquiry.
We may also collect information automatically when you visit our website. This may include your IP address, browser type, device information, pages visited, approximate location and information about how you use the website. This information may be collected through cookies and similar technologies.
Where you use the property search facility, information relating to your search criteria may also be processed to provide the functionality of the website.
How we use your information
We may use your personal information to respond to enquiries and requests for information, provide property and professional services, communicate with you about properties or services that may be relevant to your requirements, arrange property viewings and appointments, maintain business records and manage our relationship with you.
We may also use information to operate, maintain, secure and improve our website, understand how visitors use our website and comply with our legal, regulatory and professional obligations.
Our lawful basis for processing
We will only process your personal information where we have a lawful basis to do so under applicable data protection legislation.
Depending on the circumstances, this may include processing your information because it is necessary to take steps at your request before entering into a contract or because it is necessary to perform a contract with you.
We may also process information where we have a legitimate interest in doing so, for example to respond to enquiries, manage our business relationships, provide relevant property information, improve our services and maintain the security of our website and systems.
Where we are required to do so, we may process personal information because of a legal or regulatory obligation.
Where consent is required, we will ask for your consent before processing your information for that particular purpose. You may withdraw your consent at any time.
Property enquiries
If you contact us about a property, property search or one of our professional services, we may use the information you provide to respond to your enquiry and provide appropriate information or advice.
Where appropriate and necessary to progress a property transaction or professional instruction, information may be shared with relevant parties involved in the transaction, such as property owners, landlords, tenants, buyers, sellers, solicitors, professional advisers, surveyors or other agents.
We will only share information where there is a legitimate reason for doing so and will seek to limit the information shared to what is reasonably necessary.
Sharing your information
We do not sell, rent or otherwise trade personal information.
We may share personal information with trusted third-party service providers where this is necessary to operate our business or website. These may include website hosting and technical support providers, email and IT service providers, professional advisers and other suppliers who process information on our behalf.
We may also disclose information where required by law, regulation, court order or a relevant professional or regulatory body, including where necessary to meet our obligations as an RICS-regulated practice.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle information securely and in accordance with applicable data protection requirements.
Website security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no transmission of information over the internet can be guaranteed to be completely secure. You should therefore be aware that information submitted online is provided at your own risk.
Cookies
Our website may use cookies and similar technologies to ensure that the website operates correctly, remember certain preferences and understand how visitors use the website.
Some cookies may be necessary for the website to function, while other cookies, such as analytics or non-essential tracking cookies, may require your consent.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
A separate Cookie Policy may be provided on this website where appropriate and will explain the cookies used and their purposes in more detail.
How long we keep your information
We will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected.
The length of time we retain information will depend on the nature of the information and our relationship with you. We may need to retain certain information for longer periods where this is necessary to meet legal, regulatory, accounting, professional or insurance requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Your data protection rights
Under applicable data protection legislation, you may have rights in relation to your personal information. These can include the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your information in certain circumstances, request restriction of processing in certain circumstances, object to certain types of processing and request the transfer of certain information where the right to data portability applies.
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
These rights are subject to certain legal exemptions and may not apply in every circumstance.
If you wish to exercise any of your rights, please contact us using the details below.
Third-party websites
Our website may contain links to external websites. This Privacy Policy applies only to the Metcalfe Commercial website and does not apply to third-party websites.
We recommend that you read the privacy policies of any external websites you visit.
Children’s information
Our website and services are intended primarily for businesses and professional property-related purposes. We do not knowingly collect personal information from children through the website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or data protection practices.
The latest version will always be published on this page, with the date of the most recent update shown at the beginning of the policy.
Contact us
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us.
Metcalfe Commercial
A trading name of Rolla Metcalfe Limited
Lockwood Farm
93 Linfit Lane
Kirkburton
Huddersfield
HD8 0UA
Telephone: 01484 240 220
Mobile: 07305 730 777
Email: jason@metcalfecommercial.co.uk
Complaints
If you have concerns about the way we have handled your personal information, we would encourage you to contact us first so that we can investigate and try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has not been handled in accordance with applicable data protection law.
The ICO can be contacted through its website or by telephone on 0303 123 1113.